Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We ship anywhere in South Africa. We unfortunately do not ship internationally.
How long does shipping take?
Orders gets shipped out within 3-5 business days (weekends and public holidays is not considered business days) and depending on your area - courier takes 1-3 working days. Couriers don't deliver on weekends
How do I track my order?
Once your order is shipped - we will mail you your tracking number / waybill number to track on the courier used website. It is your own duty to track your parcel - we can not track your order for you.
Returns
How do I return an item?
Please read our return policy - linked at the bottom of your page
How long does it take to process my return?
Depending on the time frame, stock on hand and if you qualify for return. please read return/refund policy at the bottom of our website
Can I exchange for a different item?
Only if item like kindle case doesn't fit we can exchange for different size. please make sure you order the correct size, if you need to return due to incorrect size ordered - you will be alliable for courier charges that accurse
General
If item is out of stock
If a book or bookish item is in stock - please pop us a mail to find out when this item will be back in stock and if we will be stocking the item again
Pop Up Shop / Events / Markets
If you want to find out all our pop up shop / events - please join our mailing list which you can find on our home page
Can we book you for a private event
Yes you can! Please pop us a mail to find out costing of a private event as well as how to book
How to stay in the loop
If you want to join our mailing list - please follow the link on our home page (subscribe) and stay in the loop with all new books and items / events and markets as well as all specials